Date Published: 15/03/2020
ARCHIVED - Aqualia closes customer services offices
ARCHIVED ARTICLE
Clients can only contact the company via phone and internet
Aqualia is closing all of its customer offices in response to the lockdown announced by the Spanish Government on Saturday and will only attend clients via email or by phone until the lockdown is lifted.
The company states that telephone numbers for all its offices are available from its webpage; www.aqualia.com/es/area-de-cliente/aqualia-contact
Via its free mobile App “aqualia contact”, available in Google Play and App Store.
The virtual office on: www.aqualia.com
-Its Twitter page for clients : @aqualiacontact
The company maintains that it will continue to offer a full, quality service to its clients and is fully prepared for any eventuality.
Follow Murcia Today on Facebook to keep up to date with all the latest updates locally for the Region of Murcia and the main information for the rest of Spain: https://www.facebook.com/MurciaToday/. Please note, Facebook is limiting the number of posts we are able to make in local groups, and the sheer volume of incoming information is overwhelming, so all updates and cancellations of events etc in the Murcia region will be posted on this main page and may not be shared into many local groups. PLEASE help to support the flow and sharing of information by following this page and sharing the information into groups to which you have access.
What to do if you are in the Region of Murcia and believe you may have contracted the virus
The regional government has set up a special helpline to supply information to members of the public (900 121212), and also urges people to call the 112 emergency services line if they suspect that they may have contracted the virus rather than going straight to hospital or to a medical centre. Medical staff will be sent to your home to test for the virus.
The Region’s public hospitals have limited the number of visitors to just one per patient.
Sensible precautions
The advice being issued to members of the public by medical authorities all over the world coincides on the following points:
- Wash hands frequently with either soap and water or a sanitiser gel
- Catch coughs and sneezes with disposable tissues – and throw the tissues away immediately after use before immediately washing your hands!
- If you don’t have a tissue, use your sleeve – and wash the item of clothing used at the next opportunity
- AVOID touching your eyes, nose and mouth with unwashed hands
- AVOID close contact with people who are unwell
- Don´t panic!