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Date Published: 31/01/2022

Telecable explains the advantages to customers of having their own municipal data network

Here’s why Telecable is uniquely able to solve customers’ internet, TV and phone problems faster than any other provider

At Grupo Telecable, we have a series of values that set us apart from other service providers, and having our own physical infrastructure for data transmission in the towns where we operate is probably among the most important ones. We also have our own staff of installers, and our technical team to solve any issues, and we do not subcontract any service.

This gives us the power of a total management of the network, enabling us to immediately tackle any fault or problem that might occur, for instance, a fire in a business premises affecting our own cabling in the town or a snow storm like the one we had in January this year in much of Spain. It caused some local problems in the main trunk connection to Madrid due to the weight of the snow and made it impossible to access certain locations. These events can cause short interruptions to the service, which are normally resolved within a few hours by our technical team.

These problems that occur, in most cases by weather conditions or human accidents, are unpredictable. Similar issues affect the water supply of our towns, the power grid, roads and railways, and also telecommunications services.

However, due to the fact that Telecable owns all its telecommunication networks, and doesn’t rent them from third parties, we can locate the fault immediately, as soon as it occurs. Our technical team, also part of Grupo Telecable, is ready to resolve the issue without the need to wait for our customers to call, and then for us to contact the network provider to request assistance, etc. This is what happens with other companies which do not own their data network and when a problem occurs, they need to rely on third parties, which are sometimes competing with the company for the same market.

From the very beginning, Grupo Telecable has insourced, creating departments, logistical platforms, and our own cabling within the company in order to provide our thousands of customers a quality service, with total control of our own network and of the different departments operating in it. This grants us total control for problem diagnostics and resolution when any unforeseen event occurs.

It is important for us to keep growing, but we will not compromise on giving the highest quality service to our customers. The satisfaction of our customers is reflected in our mission statement: “state-of-the-art technology with traditional customer care”.

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Excom / Telecable offers top value internet, television and telephone services using a combination of wireless and fibre optic to provide flexible, fast and reliable services to thousands of users in the Alicante province and Mazarrón and Los Alcázares in the Murcia region.

With nearly 30 years of reliable service (Telecable Santa Pola was founded as a fibre optic television provider for the town of Santa Pola in 1993 before expanding rapidly throughout Alicante), Grupo Telecable, a company of Excom, connects thousands of users to essential communications services, guaranteeing reliability, quality service with an ample and experienced technical back-up team, extensive coverage and realistic and competitive pricing for internet, as well as landline or mobile telephone, and television with over 170 international channels.

Excom / Telecable top value internet, telephone and television Alicante province and Murcia We currently offer our services in the majority of the Alicante province and some areas of Murcia. We connect thousands of customers in Denia, El Altet, Arenales del Sol, Gran Alacant, Santa Pola, La Marina, Campo de Elche, Guardamar, San Luis – La Siesta – El Chaparral – El Dorado – El Limonar – Punta La Vívora – El Salado – Torretas – Torrevieja – La Zenia – Los Dolses – Villamartín – Las Filipinas – Los Montesinos – Orihuela Costa – La Mata, Los Alcazares and Camposol.

We solve any problem that might occur with your connection within 24 hours or less using our own highly trained service team.

What are our principal services?

Internet

Services offered from just 20 euros per month, either via wireless or fibre optic connections and telephone and television services can be added for complete packages, and they always have attractive offers and deals on, so ask about their latest promotions.

Wimax telecable gives a secure and stable connection for areas without fibre optic coverage, offering guaranteed speed for the service you choose and up to 50 Mbps transmission.

Fibre optic FTTH packages connect directly to your home, so there is no branching, no loss or variation in the fast connection speed and no falsification of the upload speed possible; the speed we quote is the speed you get.

• This is a reliable, secure and trustworthy service and we passionately believe that we offer the best internet service in the areas we cover with a reliable signal, connecting your computer, mobile phone, gaming consol, tablet and more to enjoy internet connection in the comfort of your home or office.

In addition, holiday home owners can suspend the Internet, television and landline telephone service, and with just an email can activate or deactivate the service as often as they wish.

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Excom / Telecable top value internet, telephone and television Alicante province and Murcia